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Returns & Cancellation
Hassle-free returns and cancellations for your peace of mind
Common Return Reasons
We accept returns for various reasons to ensure your satisfaction
🔧
Defective Product
Product arrived damaged or with manufacturing defects
❌
Wrong Item
Received a different product than ordered
🎨
Size/Color Issues
Product doesn't match the description or expectations
Return Policy Overview
At LayerLords, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a hassle-free return and refund process. We understand that 3D-printed collectibles are unique items, and we want to ensure you receive exactly what you expected. Our return policy is designed to be fair and transparent for all our customers.
Return Eligibility
To be eligible for a return, your item must meet the following criteria: • Return request must be initiated within 3 days of delivery • Item must be in original condition (unused, undamaged) • Original packaging and tags must be intact • Item must not be a custom or personalized product • Item must not be on sale or clearance (unless defective) Please note that custom or personalized items cannot be returned unless they are defective.
How to Initiate a Return
To start the return process: 1. Log into your LayerLords account 2. Go to "My Orders" and find the order you want to return 3. Click "Return Item" and select the reason for return 4. Choose whether you want a refund or exchange 5. Print the return shipping label (if applicable) 6. Package the item securely with all original packaging 7. Drop off the package at the designated location Alternatively, you can contact our customer support team at care@layerlords.com or call +91 7478870112.
Return Shipping
Return shipping costs depend on the reason for return: • Defective or wrong item: Free return shipping • Changed mind or size issues: Customer pays return shipping • Return shipping label will be provided when applicable • Use the provided label to ensure proper tracking • Keep the tracking number for your records We recommend using a trackable shipping method for your own protection.
Refund Process
Once we receive your returned item: • We will inspect the item within 2-3 business days • If approved, refund will be processed within 5-7 business days • Refund will be issued to the original payment method • You will receive an email confirmation when refund is processed • Refund may take 3-10 business days to appear in your account Please note that shipping costs are non-refundable unless the return is due to our error.
Exchange Process
If you'd like to exchange your item: • Select "Exchange" instead of "Return" during the return process • Choose the replacement item from our catalog • Pay any price difference if the new item costs more • We'll ship the replacement item once we receive your return • Exchange shipping is free for eligible exchanges Exchanges are subject to product availability.
Order Cancellation
You can cancel your order under the following conditions: • Order has not been shipped yet • Cancellation request is made within 2 hours of order placement • For custom items, cancellation must be requested within 1 hour To cancel an order: • Contact our customer support immediately • Provide your order number and reason for cancellation • We'll process the cancellation and refund if applicable Once an order ships, it cannot be cancelled and must go through the return process.
Non-Returnable Items
The following items cannot be returned: • Custom or personalized products (unless defective) • Sale or clearance items (unless defective) • Digital products or downloadable content • Gift cards • Items marked as "Final Sale" • Items that have been used, damaged, or modified • Items without original packaging or tags If you receive a defective item from these categories, please contact us for assistance.
Damaged or Defective Items
If you receive a damaged or defective item: • Do not accept delivery if the package appears damaged • Take photos of the damage immediately upon discovery • Contact us within 24 hours of delivery • We will provide a prepaid return label • Replacement will be shipped once we receive the damaged item • No restocking fees for defective items We take quality seriously and will work to resolve any issues quickly.
Contact Information
For questions about returns, cancellations, or refunds: Email: care@layerlords.com Phone: +91 7478870112 Address: Santi Valley, Guwahati, Assam 781033, India Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM IST. Please include your order number when contacting us for faster assistance.
Last Updated
This returns and cancellation policy was last updated on August 17, 2025.